Privacy Policy

This policy explains how My Bella Luna Ltd, trading as Bella Luna Marketing Studio ("we", "us"), collects and uses your personal information. We are the data controller and we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

• Details you send us through our enquiry form, by email or by phone, such as your name, business name, email, phone number and the details of your enquiry.
• Information needed to deliver and invoice our services if you become a client.
• Basic technical information about how our website is used, such as pages visited and device type.

How we use it

• To reply to your enquiry and arrange calls (legitimate interests).
• To provide services we have agreed with you (contract).
• To meet legal and accounting obligations (legal obligation).
• To send occasional updates only if you have agreed to receive them (consent). You can unsubscribe at any time.

Sharing your information

We never sell your data. We share it only with trusted providers who help us run the business, such as website hosting, email and accounting services, and only as far as they need it. Some providers may process data outside the UK under appropriate safeguards.

How long we keep it

Enquiries that don't lead to work are kept for up to 12 months. Client records are kept for six years after our work ends, to meet tax and legal requirements.

Your rights

You can ask to see, correct, delete or restrict the use of your information, object to its use, or ask for a copy to move elsewhere. To make a request, contact us using the details below. You can also complain to the Information Commissioner's Office at ico.org.uk.

Contact us

Bella Luna Marketing Studio, a trading division of My Bella Luna Ltd (company no. 14940165), Cottam, Preston, Lancashire. Email hello@bellalunamarketing.co.uk or call 07719 045281.